Refund Policy

General Policy Overview

We strive to ensure every customer enjoys a satisfying shopping experience and receives high-quality professional hair styling tools.
This refund policy clearly defines the terms, conditions, and procedures for returns, exchanges, and refunds for all products purchased on our website.
This policy applies to all global customers and online orders, following standard international e-commerce service specifications and consumer protection guidelines.
By completing a purchase on our website, you acknowledge and fully agree to the rules stated in this refund policy.

Eligibility for Refund and Return

Products are eligible for return or refund if they arrive defective, damaged during transportation, or inconsistent with the official product description.
Unused, unopened, and intact products with complete original packaging can apply for return and refund services within a valid period.
All returned products must retain original accessories, packaging materials, instructional manuals, and attached labels without artificial damage or missing parts.
Products that suffer artificial damage, improper use, self-modification, or normal wear from personal use do not qualify for free return or refund.
Customized special products and clearance items with stated non-returnable instructions are not eligible for return or refund requests.

Valid Application Period

All return and refund applications need to be initiated within a reasonable period after customers receive the ordered products.
Applications submitted beyond the valid service period without legitimate reasons will not be accepted due to inability to verify product usage status.
We advocate customers to inspect product integrity and appearance promptly after receiving packages to confirm product conditions in a timely manner.

Return Application Process

Customers who need to apply for returns or refunds shall first contact our official customer service team to submit valid application requests.
Please provide accurate order information, product problem descriptions, and corresponding real photos or videos for staff verification.
Our customer service team will review the application qualification and provide standardized return guidance and processing steps.
After the application is approved, customers need to send back the products in accordance with specified logistics requirements and packaging standards.
We will complete product inspection and confirm the product condition after receiving the returned package.

Refund Processing Rules

Once the returned product passes inspection and meets return standards, we will initiate the official refund procedure in a timely manner.
All refunds will be returned through the original payment channel used for order settlement.
The arrival time of the refund depends on the processing cycle of the customer’s payment institution and bank system.
For orders with free global shipping benefits, the product original selling price will be the sole calculation standard for refund amounts.
We do not bear any additional handling fees, intermediate service fees, or exchange rate difference losses incurred by the payment channel.

Product Exchange Service

We provide formal product exchange services for defective, damaged, or incorrectly delivered products.
Customers can choose equivalent product exchange solutions instead of refunds according to personal needs.
The exchange products will be re-inspected strictly before shipment to ensure complete functions and intact appearance.
The exchange service follows the same product condition verification standards as return applications.

Logistics Responsibility Explanation

We undertake full responsibility for product quality problems and transportation damage caused by our side.
Return logistics costs caused by non-quality personal reasons shall be reasonably borne by customers themselves.
We are not responsible for package loss, delay, or damage caused by abnormal logistics factors during customer-initiated return transportation.

Exception Instructions

We reserve the right to reject unreasonable return and refund applications that violate policy rules or have malicious operation behaviors.
Any fraudulent return application or intentional damage to products for refund purposes will not be approved.
We will reasonably judge special cases according to actual conditions and provide humane processing solutions on the premise of abiding by rules.

Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this refund policy according to platform operation requirements and industry specifications.
All policy updates will be displayed on the official website page, and the latest published content shall prevail.
Continued purchase and use of our products will be regarded as recognition and acceptance of the updated refund policy terms.

Contact Support

If you have any questions about return conditions, refund progress, exchange procedures, and policy details, please contact our official customer service team.
We will provide patient, professional and targeted solutions for every legitimate after-sales demand.